FAQ
Q1: I just bought the new SEA-DOO® product, where do I begin?
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Always begin by reading the User Manual and all accompanying warning labels that comes with the original box packaging, to familiarize yourself with the product and its proper use. There are safety instructions, handy hints and other important information in the User Manual that would simply make your experience with your SEA-DOO® product more enjoyable and the most fun ever.
Q2: Are children allowed to use the SEA-DOO® Towable or SEA-DOO® Inflatable products?
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We recommend that any SEA-DOO® products not to be used by children under the age of eight. There must be competent adult supervision if children above this age group are present, and never leave any children unattended while using the SEA-DOO® products.
Q3: What is the difference between a SEA-DOO® Towable product and a SEA-DOO® Inflatable product?
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A SEA-DOO® Towable product is an inflated product that has been designed to be towed by a motorized boat, and connected via an approved tow rope using the Quick Connect Tow Hook that comes with the SEA-DOO® Towable product. A SEA-DOO® Inflatable product is also an inflated product but they are not designed to be towed in any way. In both cases, in the box packaging and User Manual there are recommended person capacity and corresponding maximum weight on each of the SEA-DOO® Towable and SEA-DOO® Inflatable products. We strongly recommend all users to read through and understand the relevant information prior use.
Q4: Is there anywhere I should not use the SEA-DOO® Towable product?
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We strongly recommend against towing any SEA-DOO® Towable products in shallow water or near shore, docks, pilings, bridges, swimmers or other boats. We recommend you to inspect the intended towing area to ensure it is free of hazards or obstacles such as other boats and swimmers before use. We also recommend checking with the local authorities before using the product in case there are any restrictions.
Q5: Where can I use the SEA-DOO® Inflatable product?
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The SEA-DOO® Inflatable products are designed to be used in a pool or in calm water and close to shore away from boats and other hazards. We recommend you to inspect the swimming area to ensure it is free of hazards or obstacles such as boats and swimmers before use.
Q6: Do I need a life vest or a PFD when I am using the SEA-DOO® Towable product?
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Anyone using the SEA-DOO® Towable product must wear a life vest (PFD) approved by your local authorities (U.S. Coast Guard Type III vest in the US or Canadian Coast Guard approved life vest in Canada respectivally. CE approval in Europe and SAI approval in Australia).
Q7: Do I need a life vest or a PFD when I am using the SEA-DOO® Inflatable product?
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For any non-swimmers using the SEA-DOO® Inflatable product, a life vest (PFD) approved by the local authorities must be worn during use in the water (U.S. Coast Guard Type III Vest in the US or Canadian Cost Guard approved life vest in Canada respectivally. CE approval in Europe and SAI approval in Australia).
Q8: How should I go about inflating the SEA-DOO® products?
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In the User Manual that comes with your SEA-DOO® product, there are simple and easy “Quick Start Instructions”, giving you a step-by-step guide to help you properly set up and inflate your SEA-DOO® product. The User Manual is also available online for the corresponding SEA-DOO® product, just be sure to click the right type of SEA-DOO® product under the “User Manual” section of this website.
Q9: Do any of the SEA-DOO® products come with an air pump? Where can I find out more about it?
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While air pumps are not part of the purchase with any SEA-DOO® Towable or SEA-DOO® Inflatable products, a range of SEA-DOO® branded air pumps are available for purchase separately. You are welcome to explore the “Accessories” webpage under the “Main Menu” on our website.
Q10: How could I keep the product clean?
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After each use, clean any debris off the SEA-DOO® product with only fresh clean water and use only mild dish-washing soap if absolutely necessary. After cleaning, make sure the product is allowed time to dry completely before being deflated and stowed away.
Q11: How and where should I store the product?
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We strongly recommend storing your SEA-DOO® product in a cool, dry area away from direct sunlight. During the fall/winter season, make sure the SEA-DOO® product is not stored in the garage, outside open area or outdoors.
Q12: The SEA-DOO® products are very interesting, where can I buy them?
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In this website, under the section “Where To Buy” on the right hand menu, we have included a list of distributors and stockists for your convenience, letting you know the closest location to view the range of SEA-DOO® Towable and SEA-DOO® Inflatable products available personally.
Q13: What if I lost my User Manual? I need to find the Quick Start Instructions again.
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Not a problem. We have included in this website the User Manual for all SEA-DOO® Towable and SEA-DOO® Inflatable products for your convenience. Just click on the applicable link and you can find the User Manual online, or simply print a copy for future use.
Q14: What happens if there is a puncture?
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Should this happen, we have included a Puncture Repair Kit in every SEA-DOO® Towable or SEA-DOO® Inflatable products for your convenience. The User Manual has quick and easy steps to help you repair the puncture. We also recommend the Puncture Repair Kit to be stored in a convenient location, so if a puncture does happen, you can quickly repair the SEA-DOO® product and continue with the fun.
Q15: I have a Music Speaker System on my SEA-DOO® Inflatable product, how should I install it?
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In the User Manual that comes with your SEA-DOO® Inflatable product, there is a section specifically designed to guide you through the simple set up for the onboard Music Speaker System. Batteries used in the Music Speaker System are not included as part of the purchase but can be purchased separately.
Q16: Are the armrests or backrests strong enough that I could sit on them, stand on them or even jump off them?
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No, they are not designed for any of that at all. We absolutely recommend against standing, kneeling on the armrests or backrests. In fact, standing, kneeling or even diving into the product are considered misuse and will cause rupture, which is not covered as part of our warranty.
Q17: What does the warranty cover?
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You can find out all the information on warranty cover and conditions in the Warranty section in the User Manual that comes with your SEA-DOO® product. The same information can also be found in the User Manual posted on this website.